Thailand Travel Insurance Claims Advice

To ensure prompt claim processing, it is important that you submit a completed claim form; in addition, you will also be required to provide the following supporting documentation depending on the nature of your claim.

Medical Expenses / Overseas Cash / Hospital Income Plus

• The original hospital/medical bill(s)/receipt(s) with clearly marked diagnosis and certified by the attending physician.

Home Care Benefit

• Relevant incident report from the Police and/or the Fire Department.
• A detailed claim list for the damaged item(s) together with supporting document to substantiate its value(s).

Personal Accident / Consolation Benefit

• Doctor's report or certification on the extent of injury.
• Police report, if applicable.
• Death certificate / autopsy report, if applicable.

Baggage / Personal Effects / Personal Money / Travel Documents / Emergency Cash

• The loss/damage reports from relevant authorities e.g. airline, hotel or police.
• Photos showing the extent of damage to the property, if applicable.
• Repair receipts of the damaged property, if applicable.
• All original receipts and/or warranties relating to the lost/damaged property if they require replacement.
• Any supporting documents showing the value of the amount of cash lost e.g. exchange slip etc if applicable.

Baggage Delay / Travel Delay

• Confirmation from the airline that the baggage was delayed abroad for more than 8 hours, with reason(s) stated.
• Stub of boarding pass.
• Original invoices/receipts for the purchase of essential items. Trip Re-routing / Missed Journey / Overbooking
• Written confirmation from the airline, if the flight is delayed for more than 8 hours, indicating the total number of hours delayed and reason(s) for such delay.
• A copy of the itinerary, air ticket and boarding pass. Loss of Deposit or Cancellation of Trip & Trip Curtailment
• Reason(s) for the cancellation or curtailment of the trip together with all relevant supporting documents.
• Original booking invoices together with original confirmation from the relevant authorities regarding the amount refundable for any prepaid costs or deposits made.

Personal Liability

• Please provide a full description of the incident on the claim form irrespective of whether you have received a claim from the third party or not.
• Photos showing the scene of the accident, its environment and the extent of the third party property damaged and/or third party bodily injured, if possible.
• For any third party correspondence(s), summons or writs, all correspondences received in relation to the incident should be forwarded to us immediately unanswered N.B. No liability should be admitted or offer or promise of payment made to the third party without the company's approval.

Home Care Benefit

• Relevant incident report from the Police and/or the Fire Department.
• A detailed claim list for the damaged item(s) together with supporting document to substantiate its value(s).
• The original hospital/medical bill(s)/receipt(s) with clear diagnosis marked and certified by the attending physician.

Please note that any incomplete claim form or missing supporting documentation will delay the processing and payment of your claim. The above are general claim guidelines, further information can be provided upon request.